At Asgard Case, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.
1. Returns
We accept returns under the following conditions:
- Eligibility: Items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging.
- Time Frame: You have 30 days from the date of delivery to initiate a return.
- Non-Returnable Items: Custom or personalized items, gift cards, and sale items are non-returnable.
2. Refunds
Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed to your original payment method within 7-10 business days.
Please note:
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Late or Missing Refunds: If you haven’t received a refund after 10 business days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at admin@awesometee.space
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Insert Contact Email] with details of the defect or damage.
4. Shipping Returns
To return your product, please mail it to:
Asgard Case
5455 NW 108 Ave. Sunrise, FL 33351
You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Contact Us
For any questions or concerns regarding our refund and return policy, please contact us at:
Asgard Case
Email: admin@awesometee.space
Address: 5455 NW 108 Ave. Sunrise, FL 33351